​How Do I Place An Order?​

 

Can I collect my order?

Sure, orders can be collected from our offices should you wish. Our offices are located at:

Head Office

Unit 8 & 9
98b Bofors Circle
Epping Ind. 2
Cape Town

Branch

Shop A, Brackenfell Centre

c/o Old Paarl Road & Jeanette Street

Brackenfell

Cape Town

Place your order online and we will contact you when your order is ready for collection.

How do I purchase products on the site?

After finding the products you are looking to buy, click the ‘Add to Cart’ button which will add the products to your ‘Shopping Cart’. You can browse your cart at any time by clicking on the ‘ My Cart’ button at the top of the page. When you are ready to check out just click on ‘Checkout’ and then follow the easy steps to checkout.

Can I submit a request for products not listed on the website?

Yes, simply click here.

Can I track my order progress?

We will notified you by e-mail as the status changes.

Can you deliver on any date specified by me?

Yes we can, just add your request in the "Add note to seller" block during check out. We will contact you to confirm the delivery date.

Can I access, store and electronically reproduce a copy of Setsolar's terms and conditions of purchase?

Yes, you can find a copy of the terms and conditions here, to view or print.

Do you allow advertising on your website?

We currently do not have advertising services setup on our site but please click here to send us your details and we contact as soon as we go live with third party advertising.

Do you have some form of forum/ blog where I can voice my opinion?

No but you are welcome to message the owner here.

Do you ship internationally?

Yes, by arrangement we can accommodate international orders of any size.

How can I request a quotation?

Simply click here and fill out the quotation form. We will contact you promptly with a quotation.

How do I pay for my products?

Unfortunatly, we only accept the following forms of payment at the moment: (see **note below for credit card payments)

  • Electronic Fund Transfer (EFT)

  • Cash Payments (please note this carries a 2% levy over and above the total order cost)

We can process credit card payment manually over the phone or during a visit to our offices. 

Should you wish to pay per credit card, please add a comment in the "Add note to seller" block during check out.

Our sales staff will contact you soon after we received and processed your order.

What are the banking details I can use for deposits?

  • Bank: First National Bank

  • Account: 62156706437

  • Branch code: 250655

  • Type: Current/Cheque

How do I place an order?

We strongly encourage all orders to be placed online by following the prompts from the product of your choice, however, should you wish to place orders telephonically, please do not hesitate to contact us.

How long will it take for my order to be delivered?

All orders received by 11am shall be processed the same day and dispatched within 24hours on condition that payment reflects in the bank account of Setsolar, orders placed after 11am shall be dispatched within 48-72hrs provided that it falls on a working day, and that payment reflects in the bank account of Setsolar. Setsolar strives to ensure that all parcels shall be delivered within 48hrs after being dispatched. This is subject to stock availability. Orders may be tracked via ‘My Account’ on our website or alternatively by contacting us.

Extended Delivery times

Should an order be placed for an item which Setsolar does not have in stock, we will first contact the customer and only then order the stock from our suppliers. Should our suppliers not be able to confirm a date within two weeks, from time of the order, for delivery, we will contact you and act on your instructions.

Special Orders

Certain special orders, including custom products, special configurations, and international orders, require varying order lead times. Please contact us for further information.

I am not sure what to buy, can you assist me?

Absolutely! Feel free to contact us via the online chat feature, by e-mailing us or calling us on 021 535 1978. We offer expert advice on all products and potential configurations available.

I would like to pay by cheque, can you accommodate me?

This can be arranged under specific conditions. Standard policy dictates that we cannot process your order until the cheque has cleared. This could take up to 10 days. Please contact us to discuss.

If I wish to have my goods delivered, are they insured?

Unless specified by the customer, goods are not insured by default when shipped from Setsolar.

I’ve seen a product cheaper elsewhere, will you match the price?

We strive to be very competitive and offer our valued customers the best possible pricing. We place immense value on the services that we offer our customers, be it pre-sale or after sales support. Your business is very important to us, so should you receive a legitimate quotation form a reputable South African company, please contact us and we will try our best to match or better the quotation.

Should I have a query about an item or a question regarding my order, what should I do?

We advise that you contact us, making use of one of the following methods:

  • Live chat feature (coming soon)

  • Email click here

  • Telephonically 021 535 1978 / 021 535 1741 

  • Via our enquiry forms on the website

What happens if a product I order is not in stock?

Should it happen that you order a product which is out of stock, we will either offer you an equivalent product, notify you how long it will take for the product to become available or provide you with a full refund. We strive to ensure the stock levels are 100% accurate; however this may not always be possible.

What is the delivery cost?

Shipping is calculated as you place your order. In most cases there will be a number of options to choose from allowing you to make a choice that suits you. The options avialable will range from express delivery to 4-5 day delivery. Alternatively, if you are in the Cape Town area you can pick up your goods from our offices.

Where are your offices located?

Our offices are located at:

Head Office

Unit 8 & 9
98b Bofors Circle
Epping Ind. 2
Cape Town

Branch

Shop A, Brackenfell Centre

c/o Old Paarl Road & Jeanette Street

Brackenfell

Cape Town

Who delivers my order?

We have partnered with variuos companies, they will be responsible for all deliveries and use only accredited couriers and freighters. We can also use the South African Post Office or Postnet on special request. On larger deliveries we will use one of our select road frieght companies.

Who holds the warranty of the items sold on the website?

All warranties are held with the manufacturer of the goods and not Setsolar unless specified. Please note that we will do all in our power and assist any customer should they have a valid claim.

Payment & Shipping

Electronic Fund Transfers (EFTs) Payments

Orders may be paid for via Electronic Funds Transfer (EFT) through your online banking account into the business account of Setsolar Just follow these 4 easy steps when paying for your order via EFT.

Step 3: Pay the total amount using your order number as the reference

By using your order number as a reference, we will be able to locate and confirm your payment to help speed up your order.

Step 4: Email us your proof of payment

This is VERY important if you wish to speed up your delivery times. Just before you transfer the funds for your order via EFT, ensure that you send "Notification to Recipient" via email. During the check out process you will be provided with a secure email address to send your proof of payment to. Insert this in the email address block so that once your payment is processed, our Orders department will receive a bona fide proof of payment that has been sent directly from your bank to us. This will ensure that we can dispatch your purchase immediately.

 

*Should you not send a proof of payment, or send us a proof of payment from any other email address (other than the one that would be sent by your bank), we will process your order only once the funds have reflected within our account which could delay delivery of your goods to you by 2-3 working days. Also note that paying via a bank teller (or ATM) is not paying via EFT and similarly, your goods will only be dispatched once the funds have cleared.

 

Credit / Debit Card payments

You have the option of choosing to pay with a Credit or Debit Card through our online payment gateway - PayU. We accept Visa, Mastercard, American Express and Diners Club. To pay by Credit or Debit Card you will need to follow these 3 simple steps.

Step 1: Check out your cart

Once you are happy with your selections, you will click ‘Proceed to Checkout’. This will take you to the checkout page where you will need to select ‘Secure payment using PayGate’ and then click ‘Proceed to Checkout’ again. You will then be redirected to the Secure Payment Page hosted by PayU.

Step 2: PayU secure payment gateway

You will first be asked to select a payment type. You will select either Credit or Debit Card. Please note that the option to pay by Debit Card is currently only available to Standard Bank and Nedbank Debit Card customers on the MTN and Vodacom Networks. When you click Credit Card you will be asked to input your card details and then click ‘Pay Now’. If you are using either a Visa or MasterCard, you will be redirected again to the 3D secure consol.

Step 3: 3D Secure

This is an extra security step introduced by Visa and MasterCard to prevent fraudulent payments on your card should it be lost or stolen. You will be asked to input a pin/password to complete the transaction. This is NOT your ATM pin. If you do not have a pin/password, you will need to register and set one up. There will be a link on the consol that will allow you to do that.

Once you have registered or submitted your pin/password, your transaction will be completed and you will be redirected back to our Checkout page for confirmation fo your order. You will receive a copy of your order and payment authentication in your e-mail inbox.

 

Payment Alternatives?

Should you require a different payment method, please email us with your payment request. Please note that we are currently not able to accept PayPal or Skrill payments. Other manual forms of payment like Cash or Cheque Deposit or Money Transfer are acceptable but will require reflection and identification in the Setsolar bank account before your goods are dispatched. This may delay delivery by as much as seven (7) working days. Please note a 2% levy is charged on cash deposits and must be included in the total amount paid.

For a step by ste guide on how to buy online please click here.

For further details of our delivery and shipping options please click here.

Secure Ordering & Delivery Options

I

Our Delivery and Shipping Options

Setsolar offers deliveries nationwide and worldwide export! Here are a few FAQs to make the process simpler for you.

For a step by ste guide on how to buy online please click here.

For further details of our payment options please click here.

What are my delivery options?

Buying our products online is easy!  All you have to do is register and you will be able to log in, add products to your shopping cart and checkout.  On the right hand side of the page you will see the ‘customer log in section’.  Once you have placed your order you will be offered the following shipping options:

Please note: ’Main centres’ refers to deliveries within a 50km radius of the major cities in South Africa, but exclude plots, farms, and mines within that radius. If you are not in a main centre then it may take a few days longer. The time taken to dispatch deliveries depends on payment clearing in our account as well as the availability of the ordered goods from our suppliers.

Courier Express Delivery

Deliveries to main centres will reach you within one working day of the order being dispatched.

Road Express Delivery

Deliveries to main centres will reach you within two working days of the order being dispatched.

Road Economy Delivery

Deliveries to main centres will reach you within three working day of the order being dispatched.

Free Collection (only available in Cape Town) or use your own courier

You can collect your parcel personally or send your own preferred courier to collect your order from our offices in Epping Industrial 2. Our office hours are Monday to Friday 9am - 5pm. Please note: A minimum of 2 days is required before your order will be ready for collection by yourself or courier.

How are shipping costs calculated?

Our system automatically calculates the weight of your order and displays the appropriate amount due during the checkout process.  Although we have taken great care to capture the weights of our products accurately, we cannot guarantee that your order's exact weight will match the approximation used by our system to quote you.  If you do not receive a shipping option amount, it means that our system is unable to add the weight of your products ordered and you will have to select the quotation option, we will then contact you with a shipping quote.

Please note that unforeseen circumstances e.g. adverse weather, closed roads, public holidays etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

Please contact us here for a quote on international export.

What happens if there is no one home when a courier delivery is attempted?

Courier deliveries are made, Monday to Friday, 9am to 5pm, so you should always provide a delivery address whereby an appropriate person will be available to accept and sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.

Do I have to receive a courier delivery personally?

Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Can I track my order?

We will email you your parcel's tracking information as soon as your order has been dispatched.  You can then track your parcel on the Post Office or courier service's websites, whichever applies to your shipment.

Track your order here to check the status of your delivery.

Do you deliver internationally?

Yes we do. Please contact us here for a quote on international export.

Where is your shop?

Our offices are based in Epping Industrial 2, Cape Town, but since we are an online business we are everywhere! No matter where you are based in South Africa, you can place an order with us through our website or on the phone and we will deliver your order to your doorstep.

What do I do if I receive goods that have been damaged or broken during transit?

If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit and there is no question that these will be replaced. If possible, please do take a photo of the damaged item as this helps our packaging team improve the way products are packaged and sent.

 

 

 

Order Tracking

 

Courier Tracking

Please enter your MDS Collivery courier tracking number below and submit to establish the status of your parcel. Note that we currently exclusively use MDS Collivery for all your South African deliveries.

 

Enter Waybill Number 

 

 

Postal Tracking

For international orders posted through the South African Postal Service, please submit your tracking number in the form below. Please note this is only by arrangement on international orders and is not available within South Africa.

 

 

 

Enter Tracking Number

 

 

Export Tracking

Please use the form below to track our bulk international export orders.

 

Enter Tracking Numbershipment reference package

 

 



 

Returns & Refund

Not satisfied with the product:-

You may return goods within 7 (seven) days of date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act

Notwithstanding the above, Setsolar shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction the goods have been:

- partially or entirely disassembled;

- physically altered;

- permanently installed, affixed or attached;

- joined or added to or blended or combined or embedded within other goods or property.

Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. You are required to bear the cost of shipping and insurance required for the return of the goods to Setsolar. Setsolar will not refund shipping charges, unless an error in delivery was made by Setsolar or the product is in fact found to be defective during the warranty period.

Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.

If any component of the returned product is missing, Setsolar will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.

Setsolar may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.

For further details please read our Terms and Conditions here.

Thank you for shopping with us!

Please visit our online factory shop regularly to check for new products and updated pricing.

© 2007-2019. Proudly created by SETSOLAR (NYPB) 

All Rights Reserved. E&OE Reg.no. 2007/041327/23

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